Did you know?

We're celebrating our 20th anniversary!

Over the past two decades, we've empowered more than 2 million people with confidence and peace of mind by providing a human-focused approach to health coverage. Every step of the way, year after year, we're here with empathy, insight, and answers. It's how we turn the complex process of selecting, enrolling, and maintaining health coverage into a simplified, enjoyable experience.

Via Benefits has helped more than 2 million people plan, shop, enroll, and maintain health coverage.

Frequently Asked
Questions

  • Go to my.viabenefits.com, select Sign in, and follow the prompts to sign in. Read Sign Into Via Benefits for more information

  • To get reimbursed for eligible expenses, submit a request through the Via Benefits Accounts mobile app or website.

    Read Submitting a Reimbursement Request to learn more.

  • Once you've applied for a plan and your coverage is approved, contact your insurance carrier for information about paying your plan premiums.

    Read Paying Your Premiums to the Carrier to learn more.

  • Sign In to Via Benefits. From the Home screen, select Go to Profile and confirm your contact and mailing information. Then go to Health Information to update or add your medications and providers.

    Read Create or Update Your Profile on the Website to learn more.

  • On the mobile app, select Set Up Direct Deposit at the bottom of the Dashboard and provide the requested information. On the website, select your name on the Dashboard, and then select Banking Information. Select Add Bank Account and provide the requested information.

    Read Direct Deposit to learn more.

  • Sign In and select View Accounts in the Funds and Reimbursements section.

    To change your Automatic Premium Reimbursement Settings, go to the View Automatic Premium Reimbursement tab, then select the OFF/ON toggle for the desired plans. Automatic Premium Reimbursement is not available for all plans.

  • Contact Phone Number
    Sign in and select Go to Profile. On the Profile page, select the person whose phone number you’d like to change, and then go to the bottom of the Personal Information tab.

    Change the number listed in the Contact Phone field to update your contact phone number. Add or update the Alternate Contact Phone field to provide a number Via Benefits can use to contact you if your primary phone isn't available or you have a second residence. When this is completed, select Save.

    Sign-In Phone Number
    To change your sign-in phone number, select Sign-In Settings from the drop-down list under your name. Select Change your phone number and follow the prompts.

  • Generally, the IRS Tax Code 213(d) determines eligible reimbursable expenses. However, each employer establishes its own guidelines regarding which expenses are eligible for reimbursement.

    Read Eligible Medical Expenses to learn more.

  • There isn't a deadline for you to submit reimbursement requests for the prior year if your former employer allows unused funds to roll over to the next plan year or if new funds can be used to pay for previous year's expenses.

    Read Reimbursement Request Deadlines to learn more.

  • If you’re experiencing issues using the site, it may be related to scheduled maintenance or a temporary system disruption. You can visit our Via Benefits Status page to see the current operational status of our systems and any active maintenance notifications. The page is updated in real time and provides details on any known issues or service interruptions that could affect your experience.

    See the Via Benefits Status page to learn more.