Tips for a Smoother Via Benefits Phone Call
Get the most out of your call to Via Benefits during Open Enrollment
Ready for a streamlined call experience? Follow these guidelines:
Listen and respond to the Interactive Voice Response (IVR) system to route your call properly.
If you need to speak with us, make an appointment, if one is available.
Make sure your online Profile is updated with your current doctors and prescription drugs. This can significantly reduce the time you spend on the phone.
Consider shopping for Medigap, vision and dental, and Protection plans outside the Open Enrollment Period, as these plans can be changed or purchased at any time of year.
If you have an appointment
Call us as close to your appointment time as possible.
Authenticate your identity when asked by providing the last four digits of your Social Security number (SSN), your ZIP code, and your date of birth.
Do not use the call-me-back feature or press # or 0, as this will cancel your appointment.
When you don’t have an appointment
Authenticate your identity when asked by providing the last four digits of your SSN, your ZIP code, and your date of birth.
Do not hang up or press # or 0, or you will lose your place in line and delay your call being answered.
Use the call-me-back feature to secure your place in line.
Consider enrolling online. It’s secure and faster than calling.